Support
Need help using Yarden?
Contact the Yarden support team for help with creator profiles, balloon photo posts,
tutorial clips, comments, follows, reports, blocked creators, or Balloon Coin
purchases. For the fastest response, include a short description of the issue and any
relevant screenshots.
support@yarden.com
01
Account and profile help
Yarden lets users create a profile with a creator name, bio, and avatar. If you need
help updating your profile or accessing your account, contact support and explain what
you are trying to change.
- Creator name and bio updates
- Profile image questions
- Login flow and agreement prompts
02
Posts and media
Yarden supports balloon photo posts and short video clips. If you have trouble
selecting media, recording a clip, or publishing a post, support can help you check
permissions and expected posting behavior.
- Photo library and camera access
- Microphone access for recorded clips
- Post descriptions, tags, and publish issues
03
Community features
The app includes likes, comments, follows, creator search, reporting, and blocking.
If something looks wrong in your feed or community actions are not behaving as
expected, let us know what happened.
- Comment or follow issues
- Blocked creator questions
- Reporting content or creator concerns
04
Balloon Coins and purchases
Yarden includes Balloon Coins and in-app purchases through Apple. If you need help
with a coin purchase or a support action inside the app, include the product involved
and a clear explanation of the issue when you contact us.
- Coin recharge questions
- Support actions sent with Balloon Coins
- Purchase confirmation follow-up
05
Before you email
- Tell us which page or feature you were using when the issue happened.
- Include your device model and iOS version if the problem appears device-specific.
- For purchase questions, include the product name or transaction context.
- Do not send payment card numbers or other sensitive financial details by email.